ORDER A PRINT

Our company is partnering with Order A  Print “Print on Demand” company, established in 2005, serving some of the  world’s leading photographers, artists and print service providers.

Frequently asked questions

Frequently Asked Questions

Can I update my address after my order was placed?


How do I update my address after my order was placed? Orders are usually processed after 24 hours, after that time period, the address cannot be changed. If your order was placed less than 24 hours ago you can easily update your address. *Please note: The country of destination cannot be changed as we are shipping from the closest print facility. If you have not reached us in time, your order has already been sent to our automated production center and we will not be able to change the shipping address, we can recommend that you wait until your order is shipped and contact the shipping company, they might be able to assist you with updating your address. Please click here to query for an address change. make sure you include the following details: Order Number, First Name, Last Name, Phone, Company Name, Address line 1, Address line 2, City, State, and Zip Code.




How does your print process work?


The print process: What happens after I submit an order? Once you have placed your order, you will receive an order confirmation email that includes the order number and details. We receive your order details in our system and it is processed automatically after 1 business day. Orders are usually produced within 3 business days, then being viewed by a quality control team and sent to a shipping facility. In most cases, when the order is shipped an automated e-mail with the shipment tracking details will be sent to you. Orders usually arrive within 12 business days. Please note that once your order has been sent to production we cannot change or edit the order.




How can I check my order status?


How can I check my order status? Once you have placed your order, you will receive an order confirmation email that includes the order number and details. We receive your order details in our system and it is processed automatically after 1 business day. Orders are usually produced within 3 business days, then being viewed by a quality control team and sent to a shipping facility. In most cases, when the order is shipped an automated e-mail with the shipment tracking details will be sent to you and you can follow up on it. Orders usually arrive within 12 business days.




Can I make changes to my order?


Can I make changes to my order? Once you have placed your order, you will receive an order confirmation email that includes the order number and details. We receive your order details in our system and it is processed automatically after 1 business day. Afterward, since we are producing custom made products, changes cannot be made. If your order was placed less than 1 business day ago, you may send us a message with your request and we will review it. To send us a message, please click here




Can I cancel my order?


Can I cancel my order? Once you have placed your order, it is processed automatically after 1 business day. Afterward, since we are producing custom made products, the order cannot be canceled. If your order was placed less than 1 business day ago, you may send us a message with your request and we will review it. To send us a message, please click here




How long does it take for products to arrive?


How long does it take for products to arrive? Our products are usually produced and shipped within 3 business days and arrive within 9-12 business days. In most cases, the product is being manufactured and shipped locally, but in some cases items are shipped internationally, therefore order may be delayed while crossing the border, according to the local customs regulation.




If I have an issue with the product I received what do I do?


Before sending us an email, please check if you can find an answer to the issue by entering your question in the search bar above. If you were unable to find an answer on our site, please follow the instructions below. Send a clear photo of the product with the issue so we can see and deal with it accordingly. Please send a thorough explanation of the issue at hand. Wait patiently for a response from one of our customer service agents. To send us a message, please click here




Do you offer phone support?


Currently, we do not offer phone support but you can easily contact us clicking here and we will be more than happy to assist you with your query. Our support team usually answer within 1 business day.




If I have an issue with the product I received what do I do?


If I have an issue with the product I received what do I do? We offer at this time two contact methods, one is the e-mail help@orderaprint.com and another is clicking here




Do you ship to a P.O box?


Do you ship to a P.O box? There might be an issue delivering to a P.O Box so it’s always better to fill in a regular physical address, in case you don’t have one, it can be a friend’s or a family’s address, this way the chances that the package will be lost are very low. ** In case you order business cards to the U.S., we ship with USPS, in such cases we are able to deliver to P.O.Boxes.




Which payment options do you offer?


You can choose to pay with either PayPal or credit/debit cards.





Orders

Do you accept returns?


Do you accept returns? In order to cancel an order, you must contact us within 24 hours from ordering time. After that period, since we are manufacturing custom made products for each order, cancellation or returns cannot be made. If your order arrives damaged or if the product is defective you can contact us within 7 days of the delivery date and we will investigate it and replace it at our discretion. Please note that this statement applies solely to physical goods and shall not apply to any digital goods you acquired via the services or the website, and any such purchase is under your sole risk and responsibility.




Do you ship internationally?


Do you ship internationally? In certain cases where we do not have a local production center, we may produce the item elsewhere and ship it to you. The time frame is the same, we usually print it within 3 business days and deliver within 12. Sometimes international orders delivery may be delayed while crossing borders, but if you feel that too much time has passed, do not hesitate to contact us for assistance. Do not worry, we are fully responsible for our orders and customer satisfaction is our number one priority!




Can I upgrade my shipping?


Can I upgrade my shipping? Unfortunately, we do not offer other options for shipping, and our system will always choose the best and most cost-effective option.




Can I change my billing address?


How can I change my billing address? Unfortunately, you cannot change your billing address after an order is submitted.




Can I update my address after my order was placed?


How do I update my address after my order was placed? Orders are usually processed after 24 hours, after that time period, the address CANNOT BE CHANGED. If your order was placed less than 24 hours ago you can easily update your address. *Please note: The country of destination cannot be changed as we are shipping from the closest print facility. If you have not reached us in time, your order has already been sent to our automated production center and we will not be able to change the shipping address, we can recommend that you wait until your order is shipped and contact the shipping company, they might be able to assist you with updating your address. Please click here to query for an address change. make sure you include the following details: